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Insurance and General Conditions

Insurance and General Conditions

Cancellation Insurance

When booking online on, we systematically offer as an option the subscription to the cancellation insurance policy. This insurance is available for any rental of €10'000 (VAT included) per week or less. This insurance applies to both the cancellation or interruption of a stay. The cost of the insurance is 3% of the public rental price (TTC).

For detailed information, please contact our ski holiday experts.

Booking General Conditions

Rate and Payment Conditions

To be valid, the booking must come with all the items mentioned below:

  • A part payment equal to 25% of rental cost. Expressly agreed on by the parties, it is understood that this sum is paid as a part payment and not as down payment.
  • Two signed copies of the rental agreement 

The rental cost balance must be paid one month before the start of the stay in the rented accommodation.

If the balance remains unpaid one month before the arrival date, the agency will have the rights to cancel the reservation. In that case, the deposit will be refunded if the property has a new booking on the same period and under the same rate.

The rental cost must be paid in full, in a single payment, on the day the booking is made if the accommodation is booked one month or less before the start date of the stay.

All our rates are in euros including taxes, rent, filing fees, and rental charges.

The lessee undertakes to accept the rented premises on the dates and times established in the contract.

The keys will be given after the payment of deposit, holiday tax and the payment of additional bookings.

If the deposit is said to be cashed-in on the contract, it will be paid at the same moment as the balance, one month before arrival.

Rental cost does not include:

  • Tourist tax (rate per day per person and depending on the type of property).
  • All auxiliary services: airport transfers, ski equipment, ski passes, etc.
  • Banking costs, if any, are to be paid by the customer. (For the payments in bank card exceeding accumulated 5000€, banking charges of 1 % of the collected amount will be charged.)

Conditions and Contract Development

The agency communicates its rental offers by all means and, if necessary, by all types of advertising.

The rental contract is then only drawn up after confirmation of the rental by the agency, and will take place within the month when the part payment is paid. After this time, if the agency has not confirmed the rental, it will return the part payment immediately, and the booking will be considered as null and void.


  • All cancellations must be notified by registered letter.
  • The date on which the letter is presented will determine the date of cancellation.
  • Should the tenant be the one to cancel, the following conditions shall apply:
    • More than 61 days: the deposit is kept
    • Between 60 and 31 days: 75% of the stay is invoiced
    • Less than 30 days or no-show at the start of stay: 100% of the stay is invoiced. 

In the event of a cancellation supported by a reason, should the premises be re-rented, the paid amount will be returned to the tenant who cannot honor his/her contract. Stays begun and then shortened or interrupted by the tenant do not entitle the latter to any refunds. 

Should the agency be obliged to cancel the stay in the building planned, due to factors caused by third parties or external circumstances, it shall supply, if possible, accommodation of the same category, without any additional invoicing. If the agency is unable to do so, it undertakes to refund immediately the totality of the sum paid.


Cancellation insurance can be contracted for the stay, as an extra fee.

All objects or personal effects belonging to the tenant, relay of the own responsibility of this one.

The tenant is responsible for all damages he has caused. The tenant will thus have to make sure an insurance company against risks of theft, fire, broken glass and water damage, and more generally both for all of its tenant's risks than for the let furniture, as well as for the appeals of the neighbors, and to prove the whole with first request of the owner or his(her) representative. As a consequence, these disclaim all liability for the appeal which their insurance company could exercise against the taker in case of disaster.

Security Guarantee Deposit

The guarantee deposit is paid to settle the cost of any damage that might have been incurred by the rented real estate property or by items of furniture or other items furnishing the rented premises, and to settle the various expenses.

This deposit will be kept until the departure of the client and the inventory is validated. It can be cashed in.

The deposit will be made at the latest the day of arrival of the client.

  • Payment can be made by bank card or by bank transfer, according to the amount marked in the special provisions of the contract.

This sum will be blocked and returned within 15 days following the customer’s departure, once the amount has been deducted for any objects replaced, repair costs, additional housekeeping and extra food and drink consumed.

Should the guarantee deposit prove insufficient, the lessee undertakes to complete the sum if so requested.

Concierge Services

An extra to 20% (to the price before tax) will be added on caretaker services (taxi and helicopter transfers, cleaning….). The price re-invoiced by Cimalpes of some services with a reduced VAT rate will necessarily lead to a change to standard VAT rate*. Services subjected to outlays excepted.

* As of January 1st 2014, the standard VAT rate is of 20%.


Some additional services subjected to a reduced VAT rate are supplied to you like outlays: being intermediate, Cimalpes is appointed by his customer to buy from a reduced VAT rate of the product or the service (ski passes, ski lessons ESF) with the concerned company. It is about a refund of outlays for others and the intermediary Cimalpes does not have to subject to the VAT the sums which have been paid. Cimalpes does not practice mark-up and the service is bought at the public price shown in the cash-desk of providers.


Each tenant must present to the agency and will be led to the accommodation they have rented.

  • Rentals begin at 5pm.
  • Late arrivals, i.e. after 7.00pm, must be reported to the agency before noon to organize a late arrival.
  • The agency will not cater for people arriving after midnight


  • On the day of departure, the rented accommodation must be vacated before 10am, when the keys will be handed over and the inventory conducted.
  • Postponed departures will be invoiced between 150 €/hour to 1 000€/hour according to the type of accommodation rented.
  • The global billing payment at the end of stay has to be paid the day before departure, on Friday, the agency being open from 9 am to 7.30pm.
  • Any key or command key not restored will be invoiced at purchase price.

Duration of station

Duration of stay is mentioned in the contract. The lessee cannot in any way or manner, authorize himself a late departure or a prolongation of stay, approval of agency excepted, with and extra fee, that will be fixed at a pro rata rate of the stay.   

The former declares not to rent the property mentioned in this contract that is rented to him as provisory accommodation, major condition for a rental approval.


The incoming and outgoing inventory will be one-sidedly made by the agency before the arrival and after the departure of the tenant.

The aforementioned inventory not being made in a contradictory way, the tenant shall have a period of 72 hours to lodge a complaint. After this deadline, the rented properties will be considered as exempt from damage.

Tenant's Obligations

Use of the properties: exclusive use as a furnished holiday home

  1. Occupy the premises in a temporary way. This building is not his main residence, and not a secondary and the lessee will not exercise a professional activity in the premises.
  2. The lessee undertakes to accept the rented premises in the condition they are in when he/ she takes possession of the premises such as described in the description attached to this contract.
  3.  Occupy the premises in a subtle way in order to not disturb the neighbours. He shall not create, in particular, any noise nuisance.
  4.  The lessee undertakes to use the furniture and objects furnishing the rented accommodation for the purpose for which they are intended and on the premises where they are found. He/ she shall not under any circumstances take them outside the rented accommodation.
  5. The contract shall be legally terminated should the lessee, for any reason whatsoever, let or transfer his/ her rights to this contract without the express consent of the owner or of his authorised agent. He or she must reside in the rented accommodation in conventional manner and may, under no circumstances, store their furniture with the exception of linen and small objects.
  6.  Keep the premises in the same state they were found, during the stay.
  7. The lessee shall not introduce into the rented accommodation any pets without the express consent of the agency who shall first consult the owner for his/ her agreement. 
  8. Let the agency know if there is any maintenance to do.
  9. The lessee must let any urgent work be carried out on the premises, required to ensure the upkeep of the rented accommodation and of the shared facilities. If works to be done are owed to a deterioration assigned to the tenant, they will be invoiced to the tenant.
  10. Furniture and objects must only suffer from wear and tear resulting from the normal use for which they are intended. Should they be found to be missing or damaged on expiry of this contract for a cause other than normal wear and tear, they must be paid for or replaced by the lessee with the consent of the owner or of his authorised agent. This obligation also applies to wallpaper, curtains and to the building in general. The lessee must absolutely not discard into the washbasin, bath, bidet, sink, laundry, WC, etc. any objects likely to block the pipes. Otherwise, he shall be charged for the expenses incurred to make the necessary repairs.
  11.  In event of rental in an apartment block, as an occupier of the premises, the lessee shall comply with the in-house regulations of this apartment block with which he/ she acknowledges they are familiar.

Agency's Duties

The lessor shall place at the disposal of the lessee the rented building and its accessories, according to the description received at the time of booking, and shall comply with the obligations laid down in this contract.


Any claims made concerning a service must be sent to the agency within 48 hours following taking up possession of the premises.

The fact that the tenant chooses not to take advantage of one or more of the services included in the package does not entitle him/ her to any refunds or compensation.

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