Insurance and General Conditions

Booking General Conditions

Rate and Payment Conditions

To be valid, the booking must be accompanied by all of the following:

- A deposit equal to 25% of the rental price. This sum is paid as a deposit, not as a booking fee
- The rental agreement, initialled and signed

The balance of the rental price must be paid one month before the start date of the stay. If the balance is not paid within this period, the agency reserves the right to cancel the stay within 5 days, i.e. 25 days before the start date of the stay. In this case, the deposit will be refunded to the tenant if the property is re-let for the same dates at the same rate.  

The full amount must be paid in a single payment on the day of booking if the booking is made one month or less before the start date of the stay.

All our prices are in euros, inclusive of all taxes, and include booking fees, rent and service charges.

Keys will only be handed over once the security deposit has been paid, any additional services booked have been settled (where applicable), and the tourist tax has been paid. If the security deposit is specified as “cashed” on the rental contract, it must be paid when the final balance is due, one month before arrival.

The rental price does not include:

- Tourist tax (rate per day and per person depending on the property)
- Any additional services: airport transfers, ski equipment, ski passes and others.

Conditions and Contract Development

The agency issues a rental offer, by any means and, where applicable, through any form of advertising.

The rental contract is only validly formed upon confirmation of the rental by the agency, which shall take place within one month of payment of the deposit. If, at the end of this period, the agency has not confirmed the rental, it shall refund the deposit immediately and the booking shall be deemed null and void.

Cancellation Policy

Any cancellation by the tenant must be notified by registered post to the address specified by the agency. The date on which the agency receives the registered post will be considered the official cancellation date.

Cancellation fees:

- From the date of booking up to 31 days before arrival: The deposit paid at the time of booking, representing 25% of the total cost of the stay, will not be refunded.
- From 30 days up to the date of arrival, including in the event of a no-show: 100% of the total cost of the stay will be charged and is payable by the tenant.
- Exceptions: In the event of cancellation, if the property is re-let for the same dates that were cancelled, the amount already paid by the original tenant may be refunded, after deduction of an administration fee (5% of the booking amount). This refund is subject to the property actually being re-let.
- Shortened stays: No refund will be granted for stays that are shortened or voluntarily interrupted by the tenant, except in exceptional circumstances, which will be assessed on a case-by-case basis by the agency.
- Cancellation by the agency: In the event that the agency is forced to cancel the planned stay in the property due to third-party actions, natural disasters or other external circumstances beyond its control, the agency will endeavour to provide alternative accommodation of the same category at no additional cost to the tenant. If alternative accommodation of equivalent quality is not available, or if the offer is refused, the agency undertakes to refund the full amount paid for the accommodation.

Insurance

Cancellation insurance may be offered on request for the stay. This is an additional option, the terms and conditions of which will be provided to the tenant in an appendix where applicable. It will only be added at the time of booking and cannot be cancelled once the deposit has been received.

The tenant is solely responsible for all personal belongings or items in their possession. 

With regard to the rented property, the tenant is liable for any damage they cause. The tenant is required to hold ‘third-party liability’ insurance covering any damage they may cause to the rented property or to third parties. Where the cost of this insurance is included in the rental price, this will be expressly stated in the tenancy agreement and will cover the risks of water damage and fire. If this is not the case, the tenant undertakes to take out equivalent insurance themselves, prior to their arrival, covering their liability for the entire duration of their stay. 

Cimalpes reserves the right to request proof or a certificate of insurance at any time. If such proof is not provided, Cimalpes may refuse access to the property without this giving rise to any right to a refund. 

In any event, the tenant’s personal property and belongings remain solely their responsibility. 

The tenant is liable for any damage caused to the rented property during the rental period.

Security Guarantee Deposit

The property and furnishings must show no wear and tear other than that resulting from normal use for which they are intended.

The security deposit is paid to cover any damage caused to the rented property. The security deposit paid by the tenant will be retained until the agency has carried out a final inspection following the tenant’s departure. It may then be retained. The security deposit must be provided electronically (bank authorisation) within one month prior to arrival, either by credit card or by bank transfer, depending on the amount specified in the special terms and conditions of the contract.

If the security deposit is specified as “cashed” in the special terms and conditions of the contract, it must be paid by bank transfer one month prior to arrival, together with the balance of the rental fee.

It will be refunded within a maximum of two weeks following the tenant’s departure, less the cost of restoring the property to its original condition should any damage be found.

The security deposit will be refunded after deduction of the refurbishment costs, plus 20% to cover the administrative costs associated with dealing with the damage (administrative, logistical and organisational procedures undertaken by Cimalpes).

If the security deposit is insufficient to cover the costs arising from the damage, the tenant undertakes to pay the balance on first request.

Concierge Services

Tenants may make use of our concierge service by subscribing to one of the three PASS packages on offer. The terms and conditions governing access to these concierge services are set out in the GENERAL TERMS AND CONDITIONS OF SALE AND SERVICE ‘CONCIERGE SERVICE’ and are subject to acceptance of these terms.

If the tenant has not subscribed to one of the PASS packages, they may use the concierge service on an ad hoc basis under the following conditions:

- A surcharge of up to 20% (on the pre-VAT price) may be added to the service requested and provided directly or indirectly by Cimalpes
- The re-invoicing by Cimalpes of services subject to a reduced VAT rate will necessarily result in a change to the standard VAT rate, except for services subject to disbursement.

Outlays

When the tenant subscribes to the PASS concierge service, Cimalpes may pay in advance the costs associated with the concierge service (delivery of goods and/or provision of services). Accordingly, by signing the tenancy agreement, the tenant instructs and authorises Cimalpes to:

- Purchase products and book services
- Incur expenses, within the limits of the allocated budgets, in the tenant’s name and on their behalf

Cimalpes undertakes to incur all expenses in accordance with the tenant’s request and within the limits of the budgets allocated for each of them.

Arrival

All tenants must report to the agency on arrival and will then be directed to the rented property.
Check-in begins at 5.00 pm.
Any late arrival, i.e. after 7.00 pm in winter and 6.00 pm in summer, must be notified to the agency by 12.00 noon so that arrangements can be made for a late arrival. The agency will not be able to physically arrange for an arrival after midnight.

Departure

On the day of departure, the property must be vacated by 10.00 am, and the keys must be returned.
Any late departure will be charged at a rate of between €150 and €1,000 per hour, depending on the type of property rented (apartment or chalet).
The full balance of the final bill must be paid no later than the day before the tenant’s departure. 
Any keys, remote controls or key fobs not returned will be charged at the purchase price.

Duration of station

The length of stay is specified in the special terms and conditions of the tenancy agreement. Under no circumstances may the tenant remain on the premises beyond this period, unless the agency has given its consent, subject to an additional charge, which will be calculated on a pro rata basis according to the cost of the stay.

The tenant declares on their honour that they do not carry out and do not intend to carry out any professional activity on the rented premises and that these are rented to them solely as a temporary residence, these being essential conditions without which the tenancy would not have been granted.

Inventory

The inventory and the check-in and check-out inspections will be carried out unilaterally by the agency prior to the tenant’s arrival and after their departure.
As this inventory is not carried out in the presence of both parties, the tenant will have 72 hours to make any claims. After this period, the rented property will be deemed to have been free from damage upon the tenant’s arrival.
In accordance with current regulations, if no inventory has been carried out, the tenant is presumed to have received the property in a good state of repair and must return it in the same condition.

Furthermore, tenants have the option of carrying out an entry and exit inventory via the dedicated app.

Tenant's Obligations

The property is let on a temporary basis as part of a short-term furnished let for tourist purposes.
The tenant undertakes to :

1 - Take possession of the premises on the dates and at the times specified in the contract.
2 - Occupy the let property in a civilised manner.
3 - Use it only on a temporary basis. Under no circumstances shall the property serve as the tenant’s main residence or second home, nor shall the tenant carry out any professional, craft or commercial activities there.
4 - Accept the rented premises in the condition they are in upon taking possession, as described in the inventory of fixtures attached to the tenancy agreement.
5 - To occupy the property in such a way as to do nothing that might cause a nuisance to the neighbourhood. In particular, the tenant must not cause any disturbance, whether noise-related or otherwise.
6 - To use the furniture and items furnishing the rented property for their intended purpose and in the rooms where they are located. The tenant is strictly prohibited from removing them from the rented premises.
7 - To occupy the premises personally and under no circumstances to sublet them, even free of charge, or to transfer the rights set out in the tenancy agreement without the agency’s consent.
8 - Not to store any furniture, with the exception of linen and small items.
9 - To keep the premises in good condition throughout the stay.
10 - Not to bring any pets onto the premises, unless authorised by the agency, which will first seek the owner’s consent, and subject to an additional charge.
11 - To notify the agency of any minor maintenance work that may be required.
12 - Allow any work that is clearly urgent or has been scheduled to be carried out, regardless of the nature of the work. If work needs to be carried out due to damage caused by the tenant, the tenant will be charged for the cost. The tenant is liable for any damage, deterioration or destruction caused to the rented property and its fixtures and fittings: electrical and heating appliances, blocked pipes, etc. The tenant must comply with the safety rules regarding the use of equipment (boiler, hot tub, sauna, fireplace, etc.) […] In the event of suspected damage, the agency representative shall have access to the rented property to carry out any necessary inspections […]. If misuse of the equipment causes damage, the tenant shall be liable to pay for all losses incurred. If such damage is found, the property manager may retain all or part of the security deposit to cover the costs of thorough cleaning, deodorisation, repair or replacement of the damaged items. Any repairs requiring specialist work will be invoiced to the tenant on the basis of quotes and invoices from the relevant service providers […].
13 - The tenant acknowledges that the end-of-stay cleaning service included in the rental price is intended to ensure a standard clean of the accommodation after their departure. The tenant is expected to keep the accommodation in a reasonably clean and tidy condition throughout their stay. The tenant undertakes not to leave the accommodation in an excessively dirty or untidy state, which includes, but is not limited to, the presence of excessive rubbish, significant stains, damage to property or soiling requiring specific cleaning. In the event that the property is returned in a condition deemed unacceptable and requiring cleaning beyond what is considered standard, additional cleaning charges will be incurred. These charges will be assessed based on the additional time and resources required to restore the property to an acceptable standard of cleanliness. Excessive cleaning charges, as mentioned above, will be deducted from the tenant’s security deposit. The exact amount will be determined following an assessment of the property and will be communicated to the tenant. Any remaining balance of the security deposit, after deduction of the charges, will be returned to the tenant within the timeframe specified in the tenancy agreement.

Agency's Duties

The agency undertakes to provide the property and its fixtures and fittings, as described in the description received at the time of booking, and to fulfil the obligations arising from the tenancy agreement. 

Complaints

Any complaint regarding a service must be addressed to the agency within 48 hours of entering the premises.
Should the tenant choose not to use one or more services included in the package, the agency shall not be liable for any refund or compensation.

Last updated on 3 April 2026