• Frequently asked questions travelers
• Cancellation and interruption of stay insurance

Cancellation and interruption of stay insurance

• What is cancellation/curtailment insurance?
• Is cancellation/curtailment insurance mandatory?
• How can I subscribe to cancellation/curtailment insurance?
• When should I take out cancellation/curtailment insurance?
• Can I subscribe to the insurance after booking my stay?
• What is the difference between “with documentation” and “without documentation” cancellation?
• How is this insurance different from my credit card coverage?
• What does cancellation insurance cover?
• Are all guests on the booking covered in the event of an unforeseen event?
• If the person who falls ill is not on the booking, is the insurance still valid?
• What happens if I modify my booking or travel dates?
• What should I do if I need to cancel my stay?
• What are the various ways to make a claim?
• What is the deadline for reporting a claim?
• Can I start a claim if I don’t yet have all the required documents?
• What documents are required for a cancellation?
• Where can I find the medical questionnaire to complete?
• Where can I find my policy number?
• How can I track my claim or reimbursement request?
• What are the repayment terms?