- Frequently asked questions travelers
- Coordinating your stay
Coordinating your stay
- How do I make a reservation?
- What payment methods are accepted?
- Can I pay with AMEX (American Express)?
- What are the payment conditions?
- Is cancellation insurance included with the rental?
- What are the cancellation and refund policies?
- How long does it take to get my security deposit back?
- What is the tourist tax for?
- How is the tourist tax calculated?
- Are the stay dates flexible?
- What is the minimum stay duration?
- Can I book a property just for a weekend?
- Can I extend my stay beyond the original booking?
- Does the price change if the number of guests is lower than the property’s maximum capacity?
- Can I add guests after my booking is confirmed?
- What is cancellation/interruption insurance?
- Is insurance compulsory?
- How do I take out insurance?
- When should you take out cancellation/interruption insurance?
- Can I take out insurance after booking my holiday?
- What is the difference between a cancellation/interruption of stay ‘with proof’ and ‘without proof’?
- How does this insurance differ from the cover provided by my credit card?
- What does cancellation/interruption insurance cover?
- Are all persons on the trip covered in the event of an accident?
- The sick person is not on the booking. Is the insurance still valid?
- What happens if I change my booking or travel date?
- What should I do if I need to cancel my stay?
- What are the different ways to report a claim?
- What is the deadline for reporting a claim?
- What documents must be provided in the event of cancellation/interruption of stay?
- Where can I find the medical questionnaire to complete?
- Where can I find my insurance number?
- How can I track my file or reimbursement request?
- What are the repayment terms?
